REAL FANS Protection Guarantee

All transactions are backed by our 100% REAL FANS Protection Guarantee. This means that all tickets bought are valid and will be receive in time for the event or your money back.

By guarantying validity of our tickets, this gives our clients a chance to enjoy the event without worrying about the uncertainty of the resale market.

  • You ordered tickets and have not received yet: Contact REAL FANS to let them know of the situation and to get this resolved.
  • After receiving tickets, you notice they are not the ones you ordered: Contact REAL FANS to let them know of the situation and to get this resolved.
  • Tickets are declared invalid at the venue: Contact REAL FANS to let them know of the situation and to get this resolved.
  • Event is cancelled or postponed: Contact REAL FANS to let them know of the situation and to get this resolved. If event is cancelled, you will be refunded your entire amount. If an event is postponed, REAL FANS will issue you a credit for a next purchase if you are not able to attend this new date.